The short version
- We collect the details you choose to send us through our forms or by email, plus basic information about how visitors use this website.
- We use that information to reply to you, arrange demos, and understand whether our website and LinkedIn activity are reaching the right people.
- We do not sell your personal information.
- Please do not send patient health information through this website.
Who we are
Medera LLC ("Medera," "we," "us") provides remote front-office and patient-access support to US medical practices. This policy explains how we handle information collected through medera.org. It does not cover information we handle on behalf of client practices under a Business Associate Agreement. That information is governed by our agreement with each practice and by HIPAA.
Information we collect
Information you give us
When you book a demo, use our contact form, or email us, we receive the details you provide. This typically includes your name, email address, phone number, practice name, your role, and anything you write in your message.
Information collected automatically
When you visit the site, our hosting provider and the tools described below may collect standard technical information, such as your IP address, browser and device type, the pages you view, the page that referred you, and the date and time of your visit.
How we use information
- To respond to your questions and schedule demos or calls.
- To send information you have asked for, such as pricing or service details.
- To understand how the website is used and improve it.
- To measure and, in the future, target our LinkedIn advertising.
- To keep the website secure and comply with legal obligations.
Cookies and the LinkedIn Insight Tag
This website uses the LinkedIn Insight Tag, a small piece of code provided by LinkedIn. When you visit, it may set cookies in your browser and send LinkedIn information about your visit, such as the page viewed, your IP address, and browser details. If you are a LinkedIn member, LinkedIn may link the visit to your account.
LinkedIn uses this to give us aggregated, non-identifying reports, for example the general job titles and industries of our visitors, and to let us show ads to people who have visited our site. We never see who individual visitors are. LinkedIn's handling of this data is described in the LinkedIn Privacy Policy and LinkedIn Cookie Policy.
You can control this in several ways: block or delete cookies in your browser settings, use a browser or extension that blocks tracking, or, if you have a LinkedIn account, change your advertising preferences in your LinkedIn settings.
How we share information
We do not sell your personal information. We share it only:
- With service providers who help us run the website and our business, such as web hosting, email, and scheduling tools, and only for those purposes.
- With LinkedIn, through the Insight Tag, as described above.
- When required by law or to protect our rights, our users, or the public.
- As part of a merger, sale, or reorganization of our business, in which case this policy would continue to apply.
Where information is processed
Our website is hosted in the United States. Members of our team work remotely, including from Pakistan, so information you send us may be accessed from outside the United States. We apply the same care to it wherever it is handled.
How long we keep information
We keep inquiry and contact information for as long as needed to respond to you and manage our business relationship, and then delete it unless we need to keep it for legal or accounting reasons.
How we protect information
We use reasonable safeguards, including encrypted connections to this website and restricted access to inquiry information. No website or transmission is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to tell you what information we hold about you, correct it, or delete it by emailing hello@medera.org. You can also ask us to stop contacting you at any time, and we will honor that request.
Health information
This website is intended for medical practices and their staff, not for patients. Please do not submit patient names, medical details, or other protected health information through our forms or by general email. If a practice needs to share patient information with us, we arrange that through secure channels after a Business Associate Agreement is in place.
Children
This website is not directed to children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
Questions about this policy or your information can be sent to hello@medera.org or by phone at +1 (614) 602-2322.