Your front desk is drowning in calls, faxes, and insurance holds.
We take that off your plate, without adding it to your payroll. Scheduling, referrals, records, refills, eligibility, and prior authorization, handled by a team trained on your workflow.
No pitch deck, no pressure, just a conversation about where your front office is losing time.
Cleared queue by morning
Extended shifts process your backlog after the office closes.
Trained on your rules
Nothing goes live until it's mapped to how your practice runs.
No new payroll
A dedicated team without the hiring, training, and turnover.
Sound familiar?
If any of this sounds like your week, keep reading.
Your staff spends more time on hold with insurance than with patients.
A prior authorization gets missed, and a patient's treatment gets delayed through no fault of your clinical team.
You're paying full-time wages for work that only needs part of the day.
Every time someone at the front desk quits, you're back to square one: hiring, training, hoping.
Seamless coverage
We operate in your time zone, and keep working after your doors close.
Our team aligns directly with US hours. We work side-by-side with your clinic during operational hours, then run extended shifts to clear the backlog. Your staff arrives every morning to an empty queue.
Real-time availability
Fully active during your standard clinic hours for immediate support and live task handling.
Extended evening coverage
Faxes, records requests, and refill intakes keep getting processed after your office closes.
Morning-ready operations
Walk in to a cleared inbox, resolved queries, and zero accumulated queue from the day before.
What we do
Three layers of support. Start with one, add more when you're ready.
Most practices begin with Core Front Desk and expand once they see it working.
Start hereCore Front Desk
- Inbound & outbound scheduling
- Appointment reminders
- Fax handling
- Medical records requests
- Refill intake
Add on+ Coverage & Referrals
- Everything in Core Front Desk
- Insurance eligibility verification
- Referral processing
Add on+ Prior Authorization
- Everything above
- Full prior-authorization ownership
- Submission through approval
How we work
Nothing goes live until it's mapped to exactly how your practice runs.
Discovery call
We learn your systems, your call volume, and where things currently break.
Custom workflow build
We document your exact scheduling rules, escalation paths, and channels. Nothing generic.
Pilot period
You see the work before committing to volume. Small scope, real results.
Go live & report
Regular reporting on what's been handled, so you're never wondering what's happening.
Communication & voice
Your patients will never know the call didn't come from inside your building.
Every representative is trained specifically for US patient-facing calls: clear, professional English and a communication style built around your patients' comfort, not ours.
Compliance & trust
HIPAA compliance isn't a badge on our site.
It's a signed agreement before we ever see a patient record, and an operational answer to the question competitors avoid: what happens when something goes wrong.
Signed before day one
A Business Associate Agreement (BAA) is signed before we ever see a patient record, not after you ask for one.
Minimum-necessary access
Access to your systems is limited to exactly what each task requires. Nothing more.
Trained before the first call
Every representative completes HIPAA training before handling a single call.
A clear escalation path
If anything is ever flagged, you'll know before it becomes a problem, not after.
Who's doing the work
Built by someone who has actually done this job, not just sold it.
Ken Blaze spent five years in US patient access and healthcare administration, not managing a call center from a distance, but doing the actual work: scheduling, verifying coverage, chasing prior authorizations.
“In this field, good enough is how missed authorizations and double-booked patients happen. We built this company around getting the small things right by default, not as a recovery plan.”
Ken Blaze, Founder
FAQ
The questions you'd actually ask.
A signed BAA and minimum-necessary system access are in place before we touch a single record.
You're never dependent on one individual; workflows are documented so continuity doesn't rest on any one person.
Most practices are live within three weeks of the discovery call, starting with a pilot on one function.
The pilot period exists for exactly this. You see real results on a small scope before committing to more.