Every answer, in one place.

A trained team member who handles your front-office and back-office administrative work remotely, scheduling, referrals, records requests, refills, eligibility, and prior authorization, as if they were sitting at your front desk.

Inbound and outbound scheduling, appointment reminders, fax handling, medical records requests, refill intake, insurance eligibility verification, referral processing, and full prior-authorization ownership from submission through approval.

We are not a marketplace that hands you a contractor and disappears. We build your exact workflow, document your rules and escalation paths, and run the work as a dedicated, supervised team trained on how your practice operates.

Yes. A Business Associate Agreement is signed before we ever see a patient record, every representative completes HIPAA training before their first call, and system access is limited to the minimum necessary for each task.

It is a way to add front-office and back-office capacity without hiring in-house: a remote, trained team handles defined administrative workflows for your practice under a compliance agreement.

It begins with a short discovery call, followed by a custom workflow build, a small pilot on one function so you can see real results, and then go-live with regular reporting.

Front desk coordination, scheduling, referral coordination, records and refill handling, eligibility verification, and prior-authorization specialists, layered so you can start small and expand.

When done correctly, yes. Safety comes from a signed BAA, minimum-necessary access, trained staff, and a clear escalation path, all of which are in place before any patient data is handled.

You get dedicated support without the full-time wages, benefits, hiring, training, and turnover costs of an in-house hire, and you only staff the coverage you actually need.

Most practices are live within about three weeks of the discovery call, starting with a pilot on a single function before expanding.

The pilot period is designed so you can see the work on a small scope before committing to volume. Specific contract terms are confirmed during onboarding.

Coverage is scoped to your practice's needs. Minimum-hours details are confirmed during the discovery call.

Yes. Every representative completes HIPAA training before handling a single call or record, not after onboarding.

Access to your systems is limited to exactly what each task requires, under a signed BAA, with a clear escalation path if anything is ever flagged.

A signed BAA before day one, minimum-necessary system access, trained staff, and defined escalation procedures. Detailed technical safeguards are confirmed during onboarding.

You avoid full-time wages, benefits, and the recurring cost of hiring and turnover, and you only pay for the coverage you use. Exact pricing is shared on the workflow call.

Yes. Most practices start with Core Front Desk and add coverage, referrals, or prior authorization as they see it working.

We learn your systems, call volume, and workflows, then assign and train team members on your documented rules so nothing goes live until it is mapped to how your practice runs.

We can walk you through who will be handling your work and how they are trained during onboarding.

Yes. Coverage can be staffed across multiple team members so you are never dependent on a single individual.

Once scope is agreed, we begin the custom workflow build and move toward a pilot, typically going live within about three weeks.

The pilot period exists for exactly this. You see real results on a small scope before committing to more, and coverage can be adjusted.

Because workflows are documented and staffed as a team, continuity does not rest on any one person, so coverage continues when someone is out.

Our team runs the work under supervision, with regular reporting so you always know what has been handled without having to chase updates.